Privacy Policy
How we collect, use and protect your personal information.
Last updated: June 2026
Smart Buyer Hub ("we", "us", "our") is committed to protecting your privacy. This policy explains how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What information we collect
We may collect personal information that you provide directly, including:
- your name, email address and phone number;
- details about what you are looking to achieve (for example, buying, refinancing or investing); and
- any other information you choose to include in an enquiry or message.
We may also collect limited technical information automatically when you visit our website, such as your IP address, browser type and pages viewed, through cookies and analytics tools.
2. How we use your information
We use your personal information to:
- respond to your enquiry and contact you about home-loan options;
- refer you, with your consent, to licensed credit providers, credit assistance providers or aggregators who may be able to assist you;
- improve our website and services; and
- comply with our legal obligations.
We do not sell your personal information.
3. Disclosure of your information
We may disclose your personal information to:
- licensed lenders, brokers, aggregators or credit assistance providers in connection with your enquiry, where you have consented;
- service providers who help us operate our website and communications (for example, hosting and email providers); and
- government, regulatory or law enforcement bodies where required or authorised by law.
We require the parties we work with to handle your information consistently with the APPs.
4. Data security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Information submitted through this website is transmitted over a secure (HTTPS) connection. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
5. Cookies and analytics
Our website may use cookies and analytics tools to understand how visitors use the site and to improve it. You can disable cookies in your browser settings, although some features of the site may not function as intended.
6. Access and correction
You may request access to, or correction of, the personal information we hold about you, or ask us to stop contacting you, at any time by emailing ryan@smartbuyerhub.com.au. We will respond within a reasonable period.
7. Complaints
If you have a concern about how we have handled your personal information, please contact us at ryan@smartbuyerhub.com.au and we will investigate. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Changes to this policy
We may update this policy from time to time. The current version will always be published on this page with its "last updated" date.
Contact us
Smart Buyer Hub
Email: ryan@smartbuyerhub.com.au
Phone: 0415 353 927
Service area: Greater Sydney & Australia-wide